Rural Arts (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and share personal information when you visit ruralarts.in, place an order or contact us.
Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address, phone number, billing address and delivery address.
Details of your purchases, payment confirmations and transaction references.
Account information, if you create an account.
Messages and information you provide when contacting customer support.
Website usage information, such as browser and device details, pages visited and interactions with our website.
How We Use Your Information
We use your information to process orders, confirm payments, arrange deliveries, provide customer support and manage returns or refunds.
We also use relevant information to maintain our website, understand how visitors use it, help prevent fraud and meet applicable legal and recordkeeping obligations.
If we send promotional communications, we will obtain consent where required and provide a way to opt out.
Payments Through Razorpay
We use Razorpay to process online payments. Payment information submitted through Razorpay is handled according to its privacy policy.
We receive payment confirmations and transaction details needed to manage your order. Please do not send card details, passwords or OTPs to our customer-support email.
You can review Razorpay’s privacy policy at:
https://razorpay.com/privacy/
Cookies and Google Analytics
Our website uses cookies and similar technologies to support functions such as shopping carts, account sessions and saved preferences.
We use Google Analytics to understand how visitors find and use our website. Depending on its configuration and your consent choices, it may collect information about pages visited, interactions, device and browser details, and approximate location.
You can manage or delete cookies through your browser settings and use any cookie controls available on our website. Blocking essential cookies may affect some shopping features.
For information about Google’s handling of data, visit:
https://policies.google.com/privacy
Sharing Your Information
We share relevant information with service providers where needed to operate our store, including:
Razorpay for payment processing.
Delivery partners for shipping orders.
Website hosting and technical-support providers.
Google Analytics for website usage analysis.
We may also disclose information where required by law or when necessary to address fraud, security incidents or legal claims.
Some service providers may process information outside India, subject to applicable requirements.
Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining required records and resolving disputes.
We use reasonable safeguards to protect personal information. However, no method of internet transmission or electronic storage is completely secure.
Your Choices and Privacy Requests
You can contact us to request access to, correction of or deletion of your personal information, or to withdraw consent where processing depends on it. We will handle requests in accordance with applicable law and relevant recordkeeping requirements.
We may need to verify your identity before acting on a request. Withdrawing information or consent needed to fulfil an order may affect our ability to provide that service.
You can opt out of promotional communications by following the instructions provided in the message or emailing us. We may still send necessary order or service updates.
Children’s Privacy
Our store is intended for adult customers. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.
Third-Party Websites
Our website may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies.
Changes to This Policy
We may update this policy when our practices or applicable requirements change. Any revised version will be published on this page with an updated date.
Contact Us
For privacy questions, requests or complaints, please contact:
Rural Arts — Customer Support
Email: ruralarts.support@gmail.com
Address: Jadhav Nagar, Belagavi, Karnataka – 590019, India
Website: https://ruralarts.in
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